IR-4(15) Public Relations and Reputation Repair
Control enhancement of IR-4 Incident Handling
Control
Manage public relations associated with an incident; and
Employ measures to repair the reputation of the organization.
Discussion
It is important for an organization to have a strategy in place for addressing incidents that have been brought to the attention of the general public, have cast the organization in a negative light, or have affected the organization’s constituents (e.g., partners, customers). Such publicity can be extremely harmful to the organization and affect its ability to carry out its mission and business functions. Taking proactive steps to repair the organization’s reputation is an essential aspect of reestablishing the trust and confidence of its constituents.
Need IR-4(15) implemented and evidenced?
We assess where you stand against this control, document the gap, and build the remediation plan your auditor and your board will both accept.
Control catalog and framework text on this page is reproduced from official NIST publications — a public-domain work of the U.S. Government (17 U.S.C. §105). Maverc commentary, groupings, and readiness guidance are our own and are not part of any NIST publication.